Roles & Responsibilities:
◾To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
◾Understand and deliver business strategies and improve customer services through the execution of self-service
◾Accountable for meeting individual (KPIs) and team goals
◾Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
◾MUST have good command of spoken and written Japanese Language plus the ability to speak and write in English would be preferred.
◾Immaculate telephone manners and communication skills.
◾Excellent listening skills, critical-thinker with attention to detail.
◾Minimum typing speed of 35 words per minute
◾Willing to work on rotating shifts
◾Ability to work in both a team environment and autonomously
◾Demonstrate high degree of integrity and confidentiality
◾Natives preferable; minimum work experiences of 2 years + a Bachelor’s Degree / Diploma is required for those who need to apply for work permit.
• Non-native must possess with JLPT N1 certificate.