•Providing solutions to the incoming customer queries by telephone, e-mail and chat.
•Accountable for maintaining a high level of professionalism with clients, & working to establish a positive relationship with them.
•Sometimes required to use some level of judgement in defining solutions, adapt existing process, and escalate critical or more complex queries to the next level for resolution.
•Have the ability to deliver quality work in a fast paced environment.
•Understand client policies and guidelines.
•Attend and solve doubts complaints and comments to users/customers.
•Ability to perform different tasks at once.
•Flexible to work in shifts.
SPM, High School Graduate, Diploma, IT education or comparable IT professional experience.
2. Can speak,read and write in Korean