Handling Inbound calls regarding general inquiries and complaints from customers.
Manage the amounts of incoming calls.
Obtain and evaluate all relevant information to handle product and service inquiries.
Keep records of customer interactions and transactions
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle complaints, and provide appropriate solutions and alternatives within the time limits.
Take extra mile to engage customers.
To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).
Candidate must possess at least SPM/”O” Level/Diploma/Degree in any field.
Required language(s): English, Bahasa Malaysia.
Good communication skills in English and BM (Added advantage for MANDARIN)
More than 2 years working experiences in call centre.
Preferable Senior Executives specializing in Customer Service.
Strong phone handling skills and active listener.
Customer oriented and have ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize and manage time effectively.
Location of work: Sunway.
Willing to work on shift.