THE GROUNDS (Co-Working Space)
Reports directly to the Senior Leasing & Marketing Manager of The Hills
Create a welcoming and collaborative community environment amongst our members through events and building relationships between members.
Cover front desk during business hours
Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
Manage check-ins and check-outs
Answer “walk-up” member and guest questions or refer inquirer to additional resources
Ensure that your building is fully operational and processes are running smoothly
Organize social events for the community
Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications.
Make posters for events
Assist with set-up and breakdown of events, including ordering food and beverages
Organize and oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets
Design and implement rules, guidelines and best practices for the community to optimize member experience
Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted
Take responsibility for sales and community dynamics
Conduct and lead tours to work towards and maintain 100% building occupancy when Community Leads are unavailable
Resolve any issues presented, i.e. insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc.
Assist with move-ins and move-outs; prepare and distribute member welcome packets
Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress.
To be well versed with members safety plans, i.e. fire and emergency plans and to brief mebers accordingly.
Customer service and sales experience required
Project management and business operations experience required
Must have strong verbal and written communication skills
Understanding and experience managing a team of more than two people
Exceptional organizational and multitasking skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Passion and understanding for entrepreneurial communities