1.Report and document all information according to the format,following the internal ticket management procedures strictly.
2.To act in a professional and efficient manner in handling all inbound and outbound call,emails and faxes.
3.Handle customers enquiries and request following the latest update details communicated.
4.Managing existing customer request -data/transfer, account renewal/transfer, sold replacement, migration, troubleshooting and complaint management timely.
5.Resolve product/service problem/enquiries by identifying the exact issues/determining the root course, explaining and offering appropriate fix/escalate and expedite on correction action and following up closely to ensure resolution fix end to end.
6.To assist installers to register, test and activate a new account in the system as per the standard work process.
7.Manage alerts involving theft,crashes-all request and Stolen Vechicle Recovery following strictly the process guidelines from Superior.
8.To undertake any ad-hoc duties assisgned by Team-Lead /Superior and /or from the Management time to time..
9.Job requirement -to be on rotational shift as the operational shifts as operational centre operates 24/7.
1.Candidate must possess at least a Diploma,Bachelor Degree in any discipline-Computer Science/Information Technology,Engineering,Business Studies,Administration,Management or its equivalent.
2.Required skill(s):Excellent interpersonal and Communication skills,Good work attitude,Team Player,Good Time management skill,Initiative to get task completed and ability to meet timelines with efficiency.
3.Must be able to work on scheduled shifts for 24/7 operation centre.
4.Excellent communication skill in English and Bahasa Malaysia.Mandarin will be an avantage.
5.Applicants must be willing to work in Glenmarie/Temasya Industrial Park-Shah Alam.