Lead the Help Desk Team to provide technical assistance and support for incoming queries and issues related to wallet card issues Respond to queries either in person or over the phone. Monitoring daily team performance and customers satisfaction.
1. Meeting the Customer needs at every level of representation.
2. Be able to lead team and adhere to the product requirement and changes.
3. Supervise the provision of technical support to clients, and may also provide advice or troubleshooting themselves