Role & Responsibilities
Provide engineering and technical support onsite for equipment, processes and software application.
Provide technical training and supervision to Malaysia support team to troubleshoot technical problems.
Support Internal and Factory Buyoff when needed in Singapore Factory and be responsible for knowledge transfer from Singapore team.
Undertake full commission activities including installation, setup, configuration, software deployment, testing and customer commissioning.
Fully responsible for customer on site Buyoff until completion of Site Acceptance by customer.
Fast response to all service calls via whatapps, phone or email and plan up schedule for the Malaysia service team.
Troubleshoot and resolve any technical issues promptly and efficiently together with the Malaysia Service team.
Carry out complex or specialized analytical tests, collect GRNR data, understand and validate project objectives.
Maintain expert level of product knowledge and application.
Always maintain good company image and utmost service support.
Articulate technology and product positioning to both business and technical users.
Provide timely status of ongoing projects and future projects.
Provide weekly service schedule for Malaysia team.
Well manage support documentation including any updates on electrical drawing and software version.
Manage Malaysia office replacement spare parts and inventory with proper log in and out documentation.
Provide monthly report on service activities .
Close communication with customer, identify customer’s needs and initiate sales opportunities to increase service revenue.
Able to work long hours when needed and standby for unscheduled jobs.
Able to travel local and overseas.
At least a Diploma or a Degree in Electrical, Electronics or Mechatronics Engineering with minimum 2 to 5 years of experience.
Possess technical competency in hardware and application skills.
Motivated, self-driven and a responsible team leader.
Good communication and interpersonal skills.
Required to travel overseas on short notice.