Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
1. Ability to converse in Bahasa Malaysia and English
2. Good communication and administrative skills
3. Negotiation skills will be an extra requirement
4. Ability to inspire and motivate other.
5. Mandarin/Chinese dialect super added advantage
6. Highly motivation and love to chat with problem solver quality
7. Higher for money and high team spirits
8. Follow through skills not just follow up skills