As a Travel Consultant, also known as an account handler, you'll act as an important link between the company and its clients. In this job, you'll be responsible for organizing and preparing holiday tours whether it is leisure or incentive.
Your routine tasks are likely to include:
Attending to customers to discuss their needs and requirements.
Liaising with travel partners, including airlines and hotels, to manage bookings and schedules, solving any problems and making sure deadlines are met
Checking and keeping in contact with the client on the proposal's progress
Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism
Taking part in familiarisation visits to new destinations to gather information on issues and amenities of interest to consumers
Promoting and marketing the business, sometimes to new or niche markets
Managing the reservation process eg, preparation of itinerary, payment collection from clients and payments to suppliers Overseeing the smooth, efficient running of the group onsite operation
Ongoing training with other team members and management.
Continue to learn & develop on the job through self-education, job shadowing as well as industry research
Carry out any additional responsibilities assigned by the management from time to time
Good spoken and written English and Bahasa Malaysia (knowledge of Mandarin is a plus)
Strong presentation and negotiation skills
Confidence and tact in a persuasive manner
Good organizational and time management skills
Good 'people skills', for working with a range of colleagues and clients
The ability to lead and motivate a team in a professional manner
Good business sense and the ability to work to budgets
Outstanding knowledge of MS Office
At least 3 years of working experience in related field is required
Preferably specialized in Tourism Services/Hotel Management or equivalent.