Handling inquiries from E-commerce customers on social media / email / phone / text.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
E-commerce account setup and management on e-commerce website, Lazada and Shopee. Continuing engagement on customers and platform for deals.
Customer service experience & skills (preferable with E-Commerce background).